Technical Support

How to setup email account in Microsoft Outlook

  • 1. Open your MS Outlook, click "Tools", then "Accounts..."

    Setting up email in Microsoft Outlook - Step 1
  • 2. A new "Account Settings" window pop up as below, click the "E-mail" tab, and click on the "New..." button

    Setting up email in Microsoft Outlook- Step 2
  • 3. A new "Add New E-mail Account " window pop up as below, choose "Microsoft Exchange, POP3, IMAP or HTTP" as your E-mail Service, then click "Next" to continue

    Setting up email in Microsoft Outlook - Step 3
  • 4. Enter Your Name (Your Display Name), E-mail Address (eg, alex@yourdomain.com), and Password

    Setting up email in Microsoft Outlook - Step 4
  • 5. After key in all the fields in the previous step, click on the option Manually configure server settings or additional server types, and click "Next"

    Setting up email in Microsoft Outlook - Step 5
  • 6. Choose Internet E-mail as your E-mail Service, and click "Next"

    Setting up email in Microsoft Outlook - Step 6
  • 7. Fill in the fields as below

    Setting up email in Microsoft Outlook - Step 7

    Account Type: POP3
    Incoming mail server: mail.yourdomain.com
    Outgoing mail server (SMTP): mail.yourdomain.com

    Enter the Logon Information fields as below:
    Username: Your full email address (eg. alex@yourdomain.com)
    Password: Your Password

    Make sure the "Require logon using Secure Password Authentication (SPA)" is unticked.
    DO NOT click the option "Test Account Settings..." at this moment, instead click "More settings..." to continue

  • 8. A new Internet E-mail Settings window pop up. In the "General" tab, fill in the optional fields if necessary, such as Organization, and Reply E-mail address.

    Setting up email in Microsoft Outlook - Step 8
  • 9. Click on the "Outgoing Server" tab, tick the option "My outgoing server (SMTP) requires authentication".

    Setting up email in Microsoft Outlook - Step 9
  • 10. Click the "Advanced" tab, change the Outgoing server (SMTP) port number to "587", drag the Server Timeouts to Long (10 minutes). If you choose to "Leave a copy of messages on server", we would advise to remove from server at most after 7 days to minimize the risk of overusage of disk space. Click "OK" to finish this Internet E-mail Settings.

    Setting up email in Microsoft Outlook - Step 10
  • 11. Now you are back to "Add New E-mail Account" window. Now click "Next" to finalize configuration.

    Setting up email in Microsoft Outlook - Step 11
  • 12. Lastly, click "Finish" to finish the configuration and now you are ready to use MS Outlook as your email client.

    Setting up email in Microsoft Outlook - Step 12
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